DSA is seeking a highly qualified Service Desk Representative with an active secret clearance to join our team at Hurlburt Field, FL.

Required Qualifications

• Service desk / customer contact experience (Tier or )
• Secret Clearance
• CompTIA Security
• High school diploma or equivalent (Associate's degree in IT-related field preferred).

Desired Qualifications

• Proven experience in a customer-facing technical support role.
• Strong troubleshooting skills for both hardware and software issues.
• Proficiency in operating systems (, Windows) and common office software (, Microsoft Office).
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and adapt to a dynamic IT environment.
• IT certifications ( ITIL Foundation, HDI)
• Military operations ( Aviation) or mission support ( ARMS) experience
• Familiarization with Air Force Network
• Working knowledge of G / TIMS, PEX, or other Training Management System

Key Responsibilities

As a service desk agent, you'll be the first point of contact for resolving technical issues, troubleshooting problems, and ensuring smooth operations.

You will utilize Redmine as an Issue Management System and Microsoft Teams in the work environment, provide training to users in the effective use of G / TIMS, track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G / TIMS capabilities.

Service Desk personnel are responsible for troubleshooting user issues and provide training to new users as well as training that introduces new upgrades, functions, and releases.

Last updated : 2024-04-27